Last updated: 29 May 2026
This Privacy Policy explains how Exeter Landlord Certs (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website at exeterlandlordcerts.co.uk or our certificate services.
Who we are
Exeter Landlord Certs provides landlord safety certificate services (Legionella Risk Assessments, EICR Certificates, PAT Testing) across Exeter and Devon. We are the data controller for the information collected through this website.
Contact for data queries: info@exeterlandlordcerts.co.uk
What information we collect
When you submit a quote request or contact us through this website, we may collect:
- Your name
- Your phone number or email address
- Your postcode and property details
- The type of certificate you are requesting
- Any additional information you choose to provide in the message field
We also automatically collect basic technical information when you visit the website (IP address, browser type, pages viewed) to help us understand site usage and improve our service.
How we use your information
We use the information you provide to:
- Respond to your quote request or enquiry
- Schedule and carry out the certificate work you have requested
- Issue the relevant compliance certificate and invoice
- Send service-related communications (appointment reminders, certificate renewals)
- Comply with our legal obligations as a service provider
We will not use your information for marketing without your explicit consent. We will not sell, rent, or share your information with third parties for marketing purposes.
Third-party services we use
To deliver our website and customer service, we rely on the following third parties who may process limited personal data on our behalf:
- Hostinger — website hosting and email
- Google Analytics / Search Console — anonymous traffic measurement
- WhatConverts — call tracking and recording for service quality
- WPForms — contact form processing
- Formsubmit.co — quote form delivery to our inbox
Each of these services has its own privacy policy and processes data under our instructions.
Call recording
Calls to our published phone numbers may be recorded for quality and training purposes. Callers are informed of recording at the start of every call. Recordings are stored securely and retained for a maximum of 90 days unless required as evidence for a specific service-related dispute.
How long we keep your information
- Quote enquiries that do not result in a booking: 12 months
- Customer records (name, address, certificate copies): 7 years (HMRC requirement)
- Call recordings: 90 days
- Website analytics: 26 months
Your rights under UK GDPR
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct any inaccurate information
- Request that we delete your information (subject to our legal obligations)
- Object to how we are using your information
- Withdraw consent for any processing based on consent
To exercise any of these rights, email us at info@exeterlandlordcerts.co.uk. We will respond within 30 days.
If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Cookies
This website uses essential cookies to allow basic site functionality and a small number of analytics cookies to help us understand visitor behaviour. We do not use advertising or behavioural-targeting cookies.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of the policy shows when it was last changed. Significant changes will be flagged on the homepage for 30 days.